About those pesky tariffs...
Thanks to some mad man with orange skin, and the fight he started with Canada regarding trade between us old friends, you will be charged insane tariffs at checkout.
If you want to place an order, not pay tariffs, and don't mind waiting until he stops destroying everything, use my shop's address in Canada as the Ship To address at checkout, and I'll cubby your order. The address should be in the footer of this website.
As we say here in Canada: Elbows Up!
FAQs
What payment methods do you accept?
VISA, MasterCard, Shop Pay, and Paypal. Please note that the available payment methods may change depending on your region.
What is the Return Policy?
No returns necessary. If a product arrives damaged and unusable, please notify me immediately so I can either issue a refund for that product, or if possible, send a replacement. The full details can be found in our Refund Policy.
When will I receive my order?
Orders are processed within 3 business (week days) of receiving your order. Once it has shipped, you can track it by:
- logging into your account on this website, and go to your order page.
- through Shop if you paid by Shop Pay.
- through PayPal if you paid by PayPal
- your shipping confirmation email.
If you can't find your tracking number, send me an email.
I recommend signing up for alerts on the courier's (Canada Post, USPS, etc) website.
Note for international orders, Canada Post tracking will end when it reaches the border. You can continue tracking via your local carrier's website.
What do I do if I never received my order?
Carrier tracking should provide you with up-to-date information about your package. If it gets stuck in transit and stops moving, or never gets delivered to you, please contact me using the Chat button at the bottom of my website, or by email to hello@atelierfiberarts.com. I will help you track it down, and if it's truly lost, I will send out a replacement (or issue a refund if I no longer have some of the items in your original order). Either way, you will be well taken care of!
Discount Codes
Please remember to apply your discount codes before finalizing your order. Because of software limitations, discounts can not be processed after the fact.
Multiple codes can be inputted at checkout, but Shopify will not stack them. It will give you the best deal for each product, then move on to use the other codes. For example, if there is a sale going on for 15% off, and you have a discount code from a scratch card that says 10% off, it default to 15% and not accept the 10% off. It will not apply two discounts to the same product. If you have a discount code for zippers and another discount code for pulls, you can enter them both at checkout. If you have a B1G1 discount off a certain product, and there is a sale going on for 15% off, it will choose the B1G1 because it gives a larger percentage off.
FYI: Shopify does not apply product and order discount codes to the shipping fee.
