MUST-READ IMPORTANT INFORMATION (your cart is below)

I typically ship within 1-3 business days of you placing your order.

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ADDING TO AN EXISTING ORDER AND WANT TO SAVE ON SHIPPING? Please use the discount code "AddOn1" at checkout BEFORE CHECKING OUT, and leave a comment that you want your orders combined. Additional shipping fees paid will NOT be refunded after-the-fact.

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Once you've placed your order, it will be assumed that you read these important details, and the policies, and agreed to their contents.

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Sezzle is available! It may be hiding on the last page of checkout, after confirming your address. Look for a drop-down menu that says Alternative Payment Methods. This is also where the E-transfer (Bank Deposit) option will appear.

FAQs

What payment methods do you accept?

VISA, MasterCard, American Express, E-Transfer/Bank Deposit (in Canada), Sezzle, and Paypal, only. Please note that the available payment methods may change depending on your region. 

What is the Return Policy?

No returns necessary.  If a product arrives damaged and unusable, please notify me immediately so that we may assess the situation and agree on a solution of a partial or full refund, or replacement.  Not all situations will result in a replacement.  The full details on determining refunds and replacements, please see the full Refund Policy

Can I add on to an order, or combine multiple orders to save on Shipping?

Yes - but PLEASE use the code "AddOn1" at checkout on your second + orders, and leave me a comment to let me know you want your orders combined. Paying for shipping then contacting me afterwards is not a good idea. I often ship faster than I check my emails, and I may not notice your multiple orders.
Also, having to refund the shipping on your extra orders costs me money, as I'm charged fees as a percentage of your whole order, including the shipping, that I don't get back when I refund you. This happens surprisingly often, and if I can't curtail the extra fees, I'll stop offering the combining of orders.

When will I receive my order?

Orders are processed within 3 business (week days) of receiving your order.  Once it has shipped, you can track your order status on the tracking page of the courier's website. I recommend signing up for alerts on the courier's website.  You can also track your shipment if you log into your account and go to your order page.  If you can't find your tracking number, click on the Live Chat button at the bottom of my website and ask me to grab it for you.  By logging into your account first before contacting me, the system will show me all the important details of your order and I can quickly and easily find the answers you seek.

What do I do if I never received my order?

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact me using the Chat button at the bottom of my website, and we can assist you with the next steps.  The first step is to call or physically go to your closest post office to see if they have your package there, and is waiting for you to collect it.  Couriers are supposed to leave you a delivery slip on where and when to pick up your package if it was not deliverable to your door, but sometimes that blows away, or doesn't get left at your door for various reasons.  Once you have verified that the post office doesn't have it, I will be able to put in a claim to have it searched for, or declared missing. All packages are shipping with tracking and insurance for situations like this so that we can refund or replace your order, based on your preferences and availability of products.

Do you ship Lettermail?

While I'm not a huge fan of Lettermail (within Canada) it's not tracked and insured so if it goes missing, neither of us are protected. Also, not all products can fit in an envelope less than 2cm (1") thick, and it takes too much time to try to fit it in a flat envelope and tape it down so that it stay flat in transit. If you're willing to pay by E-Transfer (Bank Deposit) at checkout, and you think the item you want will fit by lettermail, hit me up on the Live Chat button here, or send me an email and let's discuss!

What sort of things can I write in the Order Special Instructions box?

If you wish to have your order held because you want to come back for more products later (or are placing a separate order for Retail and Pre-Order products), you can put that information in that box. Please don't make special requests for things that are already covered in the FAQs, Refund or Shipping policies.
If you have any questions you want answered, please click the Chat box at the bottom of the page. The Order Special Instructions box is best used for leaving a note, rather than asking a question, as I have no direct way to respond to it.
You can totally leave me short stories and funny jokes in that box though.

About that Discount Code...

DISCOUNT CODES CAN'T BE APPLIED AFTER AN ORDER IS PLACED.
If you have a discount code, please enter it BEFORE checking out. I can't apply discounts after the fact as there is no back-end option. I can only refund individual products, the whole order, or the shipping. Just like on Etsy, I pay commission fees to my website host and PayPal on your whole order, including the shipping, that aren't refunded to me when I process a refund.
You get 100% back, the big corpos get to keep their fees, and I lose several dollars. Let's minimize this as much as possible!
If you had a discount code but lost it, click the Live Chat button to speak to me. I can retrieve the code for you!
Too excited to wait for me to retrieve the code? You can always use "Welcome10" right now and always, for 10% off your order!

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